The objections every trade owner hits on the first call — robotic tone, human handoff, dirty calendars, after-hours coverage, and pricing knowledge. Each answer is grounded in a concrete shipped feature so it isn’t a promise, it’s a pointer.
QUESTION · 01
Every line is short, conversational, and adjusts to what the caller just said — the script is tuned on day one and edits itself against your real intake calls. If someone flat-out asks whether they're talking to AI, the agent is honest; most never think to ask.
The chat widget sitting in the corner of this page is the live product. Ask it the same question you’d ask a trade receptionist and feel the reply — not a mockup, not a transcript, the real running agent.
QUESTION · 02
Handoff happens the second the caller asks — to a phone number, a dispatcher, or voicemail you control. Texts and missed-call replies come from your shop’s business name, not a stray 10DLC number, so when a caller does want a human, they reach the shop’s own identity, not a random line.
Every outbound text and warm-transfer routes through your shop’s own business name. The same identity handles the first reply, the missed-call follow-up, and the human-handoff target — one brand, end to end.
QUESTION · 03
No. The agent qualifies scope, urgency, and address before anything lands on the calendar; a lead that isn’t a fit gets flagged for you instead of auto-booked. Every booked slot then surfaces in the admin day/week grid, so staff can spot a wrong fit before the customer arrives.
A day/week grid in the admin dashboard shows every appointment Holdout booked, gated to admins, so the team sees the full day’s load in one place — and a bad slot jumps out, not into the customer’s inbox.
QUESTION · 04
Yes — there is no after-hours tab to flip. The chat widget and the missed-call pipeline stay on through weekends, holidays, and 2 AM rings; the same qualification runs at midnight as at noon, so a late lead lands a booked slot for the next business day.
Chat replies and after-hours missed-call replies both run 24/7 on the same trigger the daytime ring uses — no separate scripts, no extra mode flags. A weekend ring produces the same quality of lead as a Tuesday-morning one.
QUESTION · 05
You load your price sheet during onboarding — service rates, trip fees, common jobs — and the agent pulls the loaded sheet into every conversation. If a number isn’t in the sheet, the agent says “we’ll send the rate with the appointment” instead of guessing, so every quote that leaves your shop stays consistent with what you’ve priced.
Each conversation rebuilds its prompt on the fly, so your price sheet + sender identity travel with that single call and never leak another shop’s numbers into yours.
Flat price · single charge · same-week onboarding
One trial. One shop. One dispatch package. You see the calendar at the end — and if it doesn't fit your shop, you keep the receipts.